This blog is a journal of our experiences as Funeral Directors of Nirvana.
Please contact Jenny Yap @ 012-3704884 or 019-3234883 or Email: firstname.lastname@example.org for immediate or pre-planning needs.
All contents presented and shared in this blog are the sole experiences of Ms Jenny Yap, District Service Director (Agent Code : 03618) and Mr Tai Koon Loon, Service Director (Agent Code : 03634) whom are attached to Agency 1089 registered and approved by NV Multi Asia Group
I am truly grateful and blessed to be given the opportunity to meet with this client, Samantha, who came along one day with her mother and sister to Nirvana Shah Alam to check out the products we have to offer.
Samantha's mum was looking out for a burial plot that is located near Kuala Lumpur so that it's convenient for her children to visit in time to come.
On her arrival at the site office, she was fascinated by the serene landscape and the calm and clean environment. Without much hesitation, she decided that the burial plot I have presented to her was to her satisfaction and upon conclusion of the purchase of plot, we proceeded to discuss about completing the Sheng Ji (meaning construction of the tombstone).
Coincidentally, the 2014 lunar calendar of the Horse Year carries a leap month for September, which signifies eternal perpetuity as embodied in the numeric characters of 1499. The next cycle for such a leap month will be in another 182 years from now. This means the previous September leap month was dated way back to year 1832 and the next similar month will fall in the year 2109. The ancient Chinese practice usually involves prospecting a burial site or 'Zhong Sheng Ji' during the leap year.
Samantha's mum was eager to have her pre-planned Sheng Ji completed during the leap month in order to receive multiple blessings and prosperity.
They even went on to discuss about relocating their grandparents from Slim River and Ipoh respectively since it was their mum's wish for some time to reunite her parents. To them, it was a daunting task as they haven't a clue how to go about doing it.
From my proposal tabulated on paper, they saw the sequence of events from the beginning to the completion of the works, timing for each process was planned out in detail. They were convinced that it can be done.
With the cooperation of a highly EFFICIENT TEAM of Nirvana staff, all the works including construction of a double burial plot tombstone to the relocation of both of Samantha's grandparents to Ming Palace 3 were completed within the leap month of September. Some of the pertinent issues which were addressed during this process were coordination and selection of auspicious days to avoid Chinese Zodiacs clashes with all parties involved, detailed checking with third parties for delivery of prayer materials and offerings and working hand in hand with relocation masters. All of these eventually saw to a Magical Achievement with all events planned and completed within a span of 2 months!
This is a proud moment that I unreservedly share here with you, a testimonial from my valued client, Samantha.
SEQUENCE OF EVENTS :
CONFIRMING TOMB DRAWINGS
EARTH WORK BEGINS ON AN AUSPICIOUS DAY
HEADSTONE ERECTION AND "ZHONG SHENG-JI" CEREMONY ON AN AUSPICIOUS DAY
RELOCATION OF GRANDMA FROM SAM POH TONG COLUMBARIUM, IPOH
RELOCATION OF GRANDPA AND SLIM RIVER CHINESE CEMETERY
TOMB WARMING CEREMONY AT MING PALACE 3 ON AN AUSPICIOUS DAY AND PRAYERS CONDUCTED BY HAKKA NAMMO MASTER
BURNING OF FULL SET JOSS PAPER MODEL OFFERINGS TO THE GRANDPARENTS
THANK YOU PRAYERS TO THE LAND GOD (HOU TOU) AS A MARK OF
It was very unfortunate to have received Mr Rabind's call in the wee hours of the day. His aged uncle had just passed away and he informed me to help him with the funeral arrangements.
I knew Mr Rabind some four years ago when his aunt passed away and after which his father's funeral arrangement two years later.
The Catholic wake service for his uncle was carried out at home for a night and a funeral mass was conducted at St.Paul Anglican Church in Petaling Jaya.
The late Mr John Paul Ratnam was laid to rest at Subang Lutheran Garden.
It was raining cats and dogs at about 5.30pm when I received a call from Mr Tan informing me of his father's passing at Sungai Buloh Hospital. It was all sadness and uncertainties that I can hear at the other end of the line with the siblings asking questions in between sobs of how soon can I get to them. I can't blame them for they are all in a very unfamiliar situation. During this time of need, I have always tried my best to reach to and be with my clients as soon as possible. I know nothing beats to be by their sides when they needed you most.
Having stuck in a chock-a-block, snail paced traffic, the journey took me a good two hours from Subang Jaya to reach the hospital. It was as helpless as you can be in a bumper to bumper evening peak hour jam.
I was lucky that I caught hold of my brother, aka our Business Development Director, Mr Yap Yin Hong who happened to be travelling on the road then. He rushed to the scene to provide comfort and assurance to the family and at the same time coordinated with the Service Team for the claiming of the remains. It was "Teamwork" displayed at its best in this scenario.
After the remains has left the hospital in our transport, we took the family for a quick dinner at one of the Highway's stopover restaurants, knowing very well that they will have no appetite for a proper dinner as everyone has just gone thru the saddest moment of their lives. But we know that they still need to eat something because we have yet to finalise many details of the funeral arrangements; And all these are pending discussion with our Service Consultant who is waiting for us at our Nirvana Memorial Center located at Sungei Besi, Kuala Lumpur.
On arrival at the center, the immediate family members were briefed of the entire funeral service arrangement by our Service Consultants and they have also chosen the casket, ash urn and costume (These are the main items needed to be decided before commencement of the encoffin process). With all funeral arrangements sorted out, the family finally left for home around 10pm feeling a little more relieved.
The late Mr Tan was brought home the next day for a three days two nights Buddhist wake prayers and his ashes was installed at Tang Villa 2, Nirvana Shah Alam.
On the early morning of 2nd November 2014, the Catholics celebrate their All Souls' Day by coming to the Perpetual Garden at Nirvana Shah Alam to recite prayers and to commemorate the life of their departed loved ones.
It was the same that happened yesterday, 1st November, 2014 which was All Saints' Day for the Catholics and many thronged to the same place to place flowers and candles in front of the urn compartments of the faithful departed.
A Priest arrived to conduct prayers at the main hall where many celebrants have come since early morning. The Priest later sprinkled holy water at the niches around the columbariums. This is a yearly customary blessing by the Priest from a local Catholic Church.
My heart bleeds each time I help the parents in completing the final journey of their little darling.
Especially the mummy, the hardest hit person in this cruel situation. I see infinite questions running thru those teary eyes, where are those promises of "little bundle of Joy"? Why you chose my baby? Where is she going? During these distraught moments, you can cry a river, it is obvious that there will be no answers forthcoming ...
Those overwhelming pain and sorrow were just too hard to take, being a mother myself.
While doing my best to ease their pain, I helped them in making arrangements with Jabatan Pendaftaran Negara for the death certificate, prayer ceremony, cremation and boat arrangement to scatter ashes to the sea, all at cost.
I just want to be part of the family who prayed for this beautiful angel who is returning to its creator, minus all the sufferings she has endured during this short lived life.
It has been my passion to serve, especially helping those in need. I believe "Action Speaks Louder Than Words" and therefore, I trust that the best way to serve is by anticipating my clients' needs and requirements and take proactive actions to address those needs before being told by my clients.
My recently concluded funeral service for my client, Mr Daniel's mother-in-law, saw a very smooth and dignified send-off. All the family members, with most of them returning from abroad to attend the wake service, endorsed Nirvana's service and gave the thumbs up to me for the overall caring coordination to see to every detail throughout the funeral arrangements.
Family members were relieved from making decisions on food, logistics, Ang Pow, prayers and other nitty-gritty arrangements as I was on top of everything to coordinate with various parties thus giving them the space to mourn wholeheartedly.
With the years of experience in this profession, I have come to understand the feelings of facing death, the kind of "end of the world" feeling for the loss of their loved ones, the feeling that one can only see blank in their teary eyes. Through my role in Nirvana, it is during these times in need that I offer my sincere service to lighten the family members' grief coming their way during the bereavement period.
I received this letter of compliment from Mr Daniel immediately after the funeral. I must say it was a real moral booster to me and our team. No doubt we were all on cloud nine reading this flattering email, we vouched that we will not rest on our laurels and will continue striving to offer our professionalism in every pivotal moments.
And below is another letter received subsequent to my follow-up service:
A client of mine has decided to sell her Double Burial Plot located at Zone K, Nirvana Semenyih which she has bought many years ago. She has chosen cremation over burial in time to come.
The company's last selling price for this 13' X 19', 247 sq.ft. plot was RM23,300.00 and the entire zone has been sold out many years ago. My client is ready to sell her plot at RM18,000.00nett.
This plot is located at Zone K, which is just adjacent to the main Tua Pek Kong Temple opposite to the Dragon Columbarium. It is parallel to the main road, main arch entrance with easy access. The plot is bigger than the usual 12'x16' type and is East Facing, capturing the primary Fengshui Element of Nirvana.
For your information, the current selling price of a SINGLE PLOT at Nirvana Memorial Garden is RM22,800.00.
If you are interested, kindly contact me for more details.
My customer-turned-good friend, Mdm Mak had initiated a prayer session at Nirvana Shah Alam by inviting a group of monks from Nepal, including its master, Master Sangtrul Rinpoche, to conduct a Smoke Puja prayer specially for the wandering souls, in conjunction with the recently concluded Hungry Ghost Festival.
It was a small group initiative with most of the efforts contributed by Mdm Mak herself except for a few of us who offered to pay for the purchase of prayer offerings, which included food, milk, incense, flour and various types of medicinal herbals which were to be burnt to create smoke for the ritual. It was indeed eye opening as I have not experienced the Tibetan Monk's way of prayer especially doing it in the evening till dark to feast the wandering souls.
It is believed that this ritual will enable the trapped and suffering souls within this samsara to attain rebirth; And for the people who offered this prayer will then be freed from obstacles and thus prosper in their daily lives.
As for us, we prayed for all the merits and good deeds accumulated thru this smoke puja to be passed on to the departed souls.
Thank you Mdm Mak and her lovely daughters and grand child, the Dharma brothers and sisters and members of the public who joined in together to complete this prayer.